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calmfrog's avatar
calmfrog
New member | Level 2
3 months ago
Solved

I see two sync icons next to my folders, even though there are no online-only files within.

Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As thi...
desktop
Folders
Mac
sync
  • calmfrog's avatar
    calmfrog
    3 months ago

    Right, logging out and back in again has done the trick 👍. For anyone else who encounters this, my steps were:

    1. Log out (Dropbox > Preferences > Accounts > Sign out)
    2. Restart laptop (prob not necessary)
    3. Log in (follow Dropbox prompts)
    4. Dropbox indexes everything. You can see the progress % in the Dropbox status panel (took an hour for 10GB). During this stage the folders have a cloud icon (without arrow).
    5. Dropbox syncs everything - progress shown in the Dropbox status panel (took ~20mins). When a folder's contents are fully synced the folder's cloud icon disappears and there's just the green tick left.
    6. Once all folders are synced, they all have green ticks and no cloud icon. Job done.

     

    Thanks for your help Nancy​ and Megan​ .

calmfrog's avatar
calmfrog
New member | Level 2
3 months ago

Migrated folders
Sure. During the upgrade to the new version of Dropbox which uses the MacOS File Provider APIs, the Dropbox root folder was moved ('migrated') from /Users/me/Dropbox to /Users/me/Library/CloudStorage/Dropbox. By 'migrated folders' I mean everything that was moved as part of this upgrade process.

Make available offline
Marking any of the original ('migrated') folders as available offline has no effect - they continue to show the online-only cloud icon.

I'll try logging out and in again shortly...

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the heads up calmfrog!

Give it a go, and let me know of the results. If this doesn't work, we'll have a closer look and proceed accordingly. 

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