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calmfrog's avatar
calmfrog
New member | Level 2
3 months ago
Solved

I see two sync icons next to my folders, even though there are no online-only files within.

Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As thi...
desktop
Folders
Mac
sync
  • calmfrog's avatar
    calmfrog
    3 months ago

    Right, logging out and back in again has done the trick 👍. For anyone else who encounters this, my steps were:

    1. Log out (Dropbox > Preferences > Accounts > Sign out)
    2. Restart laptop (prob not necessary)
    3. Log in (follow Dropbox prompts)
    4. Dropbox indexes everything. You can see the progress % in the Dropbox status panel (took an hour for 10GB). During this stage the folders have a cloud icon (without arrow).
    5. Dropbox syncs everything - progress shown in the Dropbox status panel (took ~20mins). When a folder's contents are fully synced the folder's cloud icon disappears and there's just the green tick left.
    6. Once all folders are synced, they all have green ticks and no cloud icon. Job done.

     

    Thanks for your help Nancy​ and Megan​ .

calmfrog's avatar
calmfrog
New member | Level 2
3 months ago

Right, logging out and back in again has done the trick 👍. For anyone else who encounters this, my steps were:

  1. Log out (Dropbox > Preferences > Accounts > Sign out)
  2. Restart laptop (prob not necessary)
  3. Log in (follow Dropbox prompts)
  4. Dropbox indexes everything. You can see the progress % in the Dropbox status panel (took an hour for 10GB). During this stage the folders have a cloud icon (without arrow).
  5. Dropbox syncs everything - progress shown in the Dropbox status panel (took ~20mins). When a folder's contents are fully synced the folder's cloud icon disappears and there's just the green tick left.
  6. Once all folders are synced, they all have green ticks and no cloud icon. Job done.

 

Thanks for your help Nancy​ and Megan​ .

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Awesome news calmfrog! 😇

    If you need anything else, just give us a shout. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi calmfrog​  and welcome to the Dropbox Community! I’m really glad to hear things are back to normal now and thank you for coming back to share your update. It’s always so helpful when people follow up, especially with sync icon issues like this ✨.

    I’m Theresa 👩‍💻, one of the community managers here. Since you’re keeping such a close eye on how things sync, I’d love to know... do you have a favourite Dropbox feature that helps you stay organised or keeps your workflow smooth?

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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