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danielneotropico's avatar
danielneotropico
Helpful | Level 5
3 months ago
Solved

I upload Excel files to my desktop app, but they only sync after restarting my Windows device.

After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated.  What's goin...
desktop
Microsoft Office
sync
upload
windows
  • danielneotropico's avatar
    danielneotropico
    2 months ago

    Nancy Hi  Thanks for the email.  I am still trying to figure out what happened that I could not sync. my excel files manually copy/pasted from the laptop to the dropbox folder in the same laptop. I uninstalled Dropbox from the laptop, restarted it,  installed Dropbox, restarted and still had the problem.  I regularly keep an image of my latest functional system, using Clonezilla.  So I reloaded that last image (a week old) and went from there.  When the problem arose again I did  SFC /Scannow as administrator,  allowed it to fixed any issues, restarted, uninstalled and reinstalled Dropbox.  The issue was than solved, but it took a while to get things going again.  So it looks like it was NOT a Dropbox issue!!  Thanks for your time.   Dan 

danielneotropico's avatar
danielneotropico
Helpful | Level 5
3 months ago

Are you saying that this might be a momentary glitch and that it should take care on its own?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    There is a possibility of this, which is why a reinstallation of the Dropbox desktop application would be one of the first things to try out to ensure that the app is working correctly on your machine.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey danielneotropico! Since it’s been some time since your last post, I wanted to check in with you and make sure the issue doesn’t still persist. 

    Let me know in case it does.

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