Forum Discussion

markuk20's avatar
markuk20
Explorer | Level 4
3 years ago

I'm having syncing issues on my Intel Mac

Unable to resolve syncing issues on my Intel MacBook.   Dropbox support advised turning off the beta option and a reinstall but the issue remains.
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi markuk20, in the thread, there is the method to find the menu by holding the Option/Alt key, then you can click fix hardlinks and then fix permissions.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

So, the app is syncing, but slowly, or it gets stuck at a certain amount of files? Could you send us a screenshot of the app's current status as shown in your menu bar markuk20? To do so, you can use the camera icon (insert photo option) within your reply's box. 

 

Also, can you take a look at the app's preferences under the sync tab and let us know where your Dropbox folder is located? 

 

 

  • markuk20's avatar
    markuk20
    Explorer | Level 4
    3 years ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, markuk20.

     

    Can you also take a look at this article that contains a lot of troubleshooting steps, to see if they help?

     

    Make sure to especially check the steps in the article on how to give Dropbox full disk access.

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