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sargan's avatar
sargan
Explorer | Level 4
2 months ago

I'm sharing a file via link, but it forces users to install the Dropbox app.

Been using DropBox for a few years without issue.
Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.
For one off file sharing I would not 3d left to be forcing them to install app.

Here is sample link [personal information removed per the Community's Guidelines]

It brings user to window as in picture attached here:
(Can’t seem to be able to add a picture direct)
https://flic.kr/p/2qS6nGb

10 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    sargan wrote:

    Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.

    As long as you're using a view-only shared link, they should be able to close the modal and continue to the file. What happens when they tap the X?

    • sargan's avatar
      sargan
      Explorer | Level 4

      I don't know - just had people say they could not view file as it required Dropbox install and they did not want to add software.  I'll ask.

      • sargan's avatar
        sargan
        Explorer | Level 4

        Previoulsy file would appear as an icon in FB or messenger - now it's a link to install s/w

        How do I get back to sharing as a icon of the file ?

    • sargan's avatar
      sargan
      Explorer | Level 4

      To explain a bit more .... previously when I shared a DropBox link it would appear in a FB group as an icon.

      Now though it just appears as a link ..... and when they click on it tey get page to download DropBox .. and many quit at that point.

      Here is an example.

      How can I get back to it showing as an icon ?

       

       

      • sargan's avatar
        sargan
        Explorer | Level 4

        This is how things used to appear:  (icon far better)