Forum Discussion

Phili1's avatar
Phili1
Explorer | Level 3
7 months ago

I'm trying to back up my external hard drive, but there's no option under my desktop app settings.

Hello!
I back up my Mac with Time Machine to an external hard disk that is APFS formatted. 
When I go to manage backups in the Dropbox desktop app settings, this hard disk is not displayed for a backup, only the Mac. 
What could be the reason for this problem?
Thank you!
Phil

desktop
Dropbox Backup
Mac

15 Replies

Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Phili1!

    When you plug your external drive I'm guessing that you don't see the pop-up that will allow you to back it up, right? 

    To make sure we’re on the same page, could you check your Backup page online and let me know what it reports? Feel free to send me a screenshot too.

  • Phili1's avatar
    Phili1
    Explorer | Level 3
    7 months ago

    Yes, there is no pop up and no backup

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the visual, Phil! Just to clarify, are you seeing this after clicking on the option to open your Backup settings via your Backups page online?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Phili1, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!