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tougias's avatar
tougias
Explorer | Level 3
2 years ago

I'm unable to create a share link to a file - my sharing activity has been suspended.

Hello,   I to create a shared link and I get this error : "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Servi...
Error Messages
Share
shared links
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Its unlikley that its that file which caused sharing to be stopped. 

 

To rectify you need to contact Dropbox support via www.dropbox.com/support. 

tougias's avatar
tougias
Explorer | Level 3
2 years ago

Hi Mark, I tried to, but it seems that there is not a way to contact support. It only gives me the options of Help Center, Community and Learn.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you are a free user the only way is to try and bounce this thread back to the top when support are online (somebody like Nancy). 

    • tougias's avatar
      tougias
      Explorer | Level 3
      2 years ago

      Yes I'm a free user of Dropbox (at least for now). I'm sorry, I didn't understand what you said.  What should I do? Should I try to contact Nancy? How can I do this?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey tougias! Hope you’re doing well. 

         

        I’ve gone ahead and logged a ticket for you. Please check your email address, when possible, and reply back to it. We’ll go from there.

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