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GJbristol's avatar
GJbristol
Explorer | Level 4
11 months ago

I'm unable to open shared folders on my computer, everything appears blank

Hi, I have several clients who use Dropbox and share folders with me. For the last couple of days I have been unable to open the folders. They are showing on the left hand side of the screen but when I click on the folder it doesn't open.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi GJbristol, thanks for messaging the Community!

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

    • GJbristol's avatar
      GJbristol
      Explorer | Level 4
      11 months ago

      Hi Jay

       

      it started working (partially) again for a while. I had the folders on the left hand side of the home screen but had to open the folders in another window. This worked for a while then stopped. Now not even the home page loads. I have tried a couple of browsers but makes no difference. Same on PC as Laptop. Works ok from my iphone but not practical that way.

      Thanks

      Gary

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey GJbristol, I hope you don't mind me jumping in here!

         

        When you say that you're having this issue on your laptop as well, do you mean that you're not able to open the folders from the Dropbox folder in your file explorer either?

         

        If so, can you give us some more info on that?

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