Forum Discussion

ngoossens's avatar
ngoossens
Explorer | Level 3
3 years ago

Indexing stuck after installation on Windows 11

I have just installed the dropbox app on a new Windows 11 computer. I have changed my Dropbox directory to a portable driver where Dropbox was previously installed on my old computer with all the fil...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ngoossens, thanks for bringing this to our attention.

 

Have you tried rebooting your machine to see if this helps?

 

Could you attach a screenshot showing this info, while hiding any personal info?

 

This will help me to assist further!

  • ngoossens's avatar
    ngoossens
    Explorer | Level 3
    3 years ago

    Hi Jay thanks for coming back to me.

     

    Attached is a screenshot of my Dropbox app, is this what you wanted? It is stuck at indexing 29,466 files for a long time

     

    Edit: Oh and rebooting doesn't help unfortunately

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It can take time for the Dropbox desktop application to finish indexing the files. How long have you kept the app running?

      • ngoossens's avatar
        ngoossens
        Explorer | Level 3
        3 years ago

        It has been running for many hours. It was indexing fine from >100k files to 29489 files then stopped..

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