Forum Discussion

Mary I.'s avatar
Mary I.
Explorer | Level 4
3 years ago

Indexing stuck in the same number of files for days

I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync   and paused sync and resumed, restarted reinstalled - same num...
desktop
sync
Mary I.'s avatar
Mary I.
Explorer | Level 4
3 years ago

I also tried this and fixing permission by now, still stuck in indexing same amount of files!

 

In all honesty I have now spent so much time on this I want to give up- I just paid for an updated Dropbox annual plan though so trying...

 

 

Mary I.'s avatar
Mary I.
Explorer | Level 4
3 years ago

I deleted, reinstalled and run Dropbox, dixed hardlinks, permissions and still same result - also note that I can see files syncing but Dropbox folder is empty?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional information and the screenshots too Mary I. Based on your Dropbox folder's location, it seems that you updated to the new Dropbox for macOS on File Provider. 

     

    Could you check for any sync issues using the relevant button after you click on your account's picture in the app in your menu bar?

     

    Also, since you've contacted our support team as well about this, could you share your ticket ID as well so that we can look it up in our system? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the ticket numbers, Mary I..

         

        Can you please also try giving Dropbox full disk access on your computer, to see if that helps?

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