Forum Discussion

ddewaele's avatar
ddewaele
Explorer | Level 3
5 years ago

iOS Camera uploads is randomly skipping photos

I've been using Dropbox as a paying customer for many years and have always been happy with it. I especially like the auto camera upload from mobile devices.   However lately I starting noticed...
Camera uploads
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi ddewaele, thanks for messaging the Community!

What device are you using, an Android or iOS device?

Do you apply any filters to the images, or use Live Photos, if on an iOS device?

This will help me to assist further!
ddewaele's avatar
ddewaele
Explorer | Level 3
5 years ago

It is an iOS device (iphone 12 Pro).

I have a paid Dropbox plan.

I have already restarted / reinstalled /logged out / logged in.

It is random.

Sometimes live photos are uploaded sometimes not

Sometimes videos are uploaded sometimes not.

 

It has always worked without any issues but with since the new "Running camera uploads" UX in the app it is working unreliably.

 

I really need to be able to rely on an app like dropbox to always upload all of my pictures. Otherwise there's no real point in using it anymore.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

    They should be able to look into this in more detail.
    • tzab's avatar
      tzab
      Explorer | Level 3
      3 years ago

      not helpful

      • lastontheriver's avatar
        lastontheriver
        Explorer | Level 3
        3 years ago

        This is my problem too. 

        1) I have updated the app and it still occurs. 

        2) If many of us are having this issue why point us to support? 

        3) Has anyone had this issue resolved by support who could share the fix?

         

        I discovered it after my phone was damaged and infiltrated by water (through a cracked lens) very sad to find that my photos of the last year or so are only partially backed up on dropbox.

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