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autologout's avatar
autologout
Explorer | Level 4
2 years ago

iPad mdwriter app created multiple file copies when Dropbox was offline

I was working offline in mdwriter (simple markdown editor) on Dropbox files while in airplane mode. I went back into normal mode when inside a corporate network wifi where apparently Dropbox is block...
edit
Mobile
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey autologout - sorry to jump in here, but could you clarify if the issue is not present when switching off airplane mode and connecting to a network that you know for sure isn't blocking Dropbox somehow?

autologout's avatar
autologout
Explorer | Level 4
2 years ago

Walter Yes, I can definitely confirm that on the iPad in airplane more and on the laptop with WiFi off everything works as expected. I can save the files and they get synced correctly when back online. If you can give me a list of ports to check I can try ssh’ing to them to see which ones are blocked and which ones are open so you can reproduce the port constellation. Will SSHing to them work as a test?
Is it these ports?

https://help.dropbox.com/installs/configuring-firewall

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey autologout, the ports in the article you linked, are the ports that Dropbox requires access to, in order to function correctly.

     

    Can you give access to those ports, to see if that helps with your issue?

    • autologout's avatar
      autologout
      Explorer | Level 4
      2 years ago

      Hi Hannah sorry, no… this is in a corporate network with a BYOD access. I have zero influence over the ports.

      • autologout's avatar
        autologout
        Explorer | Level 4
        2 years ago

        I just tried it in airplane mode on the iPad. This is using mdwriter (simple markdown editor). It’s giving an error and “upcallSoftTimeout”.

         

        Later when going back online in an open wifi it does not recover when trying to sync. I confirmed in the Dropbox app that the files are not synced.

         

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