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autologout's avatar
autologout
Explorer | Level 4
2 years ago

iPad mdwriter app created multiple file copies when Dropbox was offline

I was working offline in mdwriter (simple markdown editor) on Dropbox files while in airplane mode. I went back into normal mode when inside a corporate network wifi where apparently Dropbox is block...
edit
Mobile
sync
autologout's avatar
autologout
Explorer | Level 4
2 years ago

Walter Yes, I can definitely confirm that on the iPad in airplane more and on the laptop with WiFi off everything works as expected. I can save the files and they get synced correctly when back online. If you can give me a list of ports to check I can try ssh’ing to them to see which ones are blocked and which ones are open so you can reproduce the port constellation. Will SSHing to them work as a test?
Is it these ports?

https://help.dropbox.com/installs/configuring-firewall

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey autologout, the ports in the article you linked, are the ports that Dropbox requires access to, in order to function correctly.

 

Can you give access to those ports, to see if that helps with your issue?

  • autologout's avatar
    autologout
    Explorer | Level 4
    2 years ago

    Hi Hannah sorry, no
 this is in a corporate network with a BYOD access. I have zero influence over the ports.

  • autologout's avatar
    autologout
    Explorer | Level 4
    2 years ago

    I just tried it in airplane mode on the iPad. This is using mdwriter (simple markdown editor). It’s giving an error and “upcallSoftTimeout”.

     

    Later when going back online in an open wifi it does not recover when trying to sync. I confirmed in the Dropbox app that the files are not synced.

     

  • autologout's avatar
    autologout
    Explorer | Level 4
    2 years ago

    The only way to get out of this:

    - log out of dropbox

    - mdwriter complains that you have to log in again

    - log in to Dropbox (app)

    - mdwriter still complains about having to log in

    - reboot

    - everything works

    
but some edits are lost. I think that the initial edit after being online is saved, but subsequent edits are not I switch filed a lot to work on different .md documents at once.

     

    P.S. Also, you might want to switch to local icons. Using the forums from an apple device is not easy with remote fonts being blocked for tracking reasons


     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us on the loop on this and sharing your findings with the Community autologout 

     

    Let us know if you have anything else to add and have a lovely week ahead!

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