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matter1's avatar
matter1
New member | Level 2
4 months ago

Is Dropbox Backup working normally on my machine?

Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music...
desktop
Dropbox Backup
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi matter1, thanks for messaging the Community!

If the Dropbox desktop application is showing that the backup is complete, and the Dropbox Backup site also shows this, then this means that the files have synced correctly.

Just for clarification, could you attach a screenshot showing the cloud icon you're seeing, while hiding any personal filenames or info?

This will help me to assist further!

matter1's avatar
matter1
New member | Level 2
4 months ago

Thank you for your follow-up. Attached is a screenshot of files on Dropbox. We can see that the cloud is indeed present in the Cloud File Status column. However, yesterday, I saved a file in the Documents folder on my PC. It does not appear in the Documents folder in the Cloud and, moreover, if I double-click on this file on my PC, it does not open!C:\Users\matte\Dropbox\Captures d’écran

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey matter1​, sorry for the late response! 

    It seems like your screenshots haven't been attached. Could you try again? 

    I'd also appreciate it if you could check your Backup page online, and let me know what it reports. 

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