We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

JSDDropping's avatar
JSDDropping
New member | Level 2
2 years ago

Is there a workaround for files with unsupported characters that don't sync?

Hi

I'm aware that there are restriction on windows filepath characters that drop box does allow.

I have access to a dropbox which I want to download using the desktop app so that the file modified date is preserved (Doesnt seem to be on the website downloads).

Unfortunately a couple of the folders names in the dropbox have colons in so those folders don't download.

Is there any work around to this (e.g. an option to substitute characters in the download paths that windows encounters and doesnt like) or some other way to download the individual files (which dont have colons in their name) and preserve the modified date.

I dont have any access/permissions to change the folder names in dropbox itself

Many thanks

 

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    @JSDDropbox wrote:

    Is there any work around to this (e.g. an option to substitute characters in the download paths that windows encounters and doesnt like) ...


    The only option would be to rename those folders to remove the colons so they can sync. Dropbox won't replace the characters.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!