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Forum Discussion

Anders W.'s avatar
Anders W.
Helpful | Level 6
2 years ago

Issue uploading photos with Camera Uploads from Android via WiFi

I have camera upload turned on only via WIFI(use mobiledata is off) the app says I´m offline. I can can reach my photos via the app open and browse via WIFI so that works. so know the strange...
Android
Camera uploads
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to see that you're having this issue, Anders W..

 

If you just allow your phone to upload the photos through mobile data, while not on flight mode, does it work?

 

Also, which Android version are you on and which Dropbox version?

 

Do you have at least 500mb of free space on the device itself for the Dropbox app to work correctly?

 

Let me know and we'll go from there.

  • Anders W.'s avatar
    Anders W.
    Helpful | Level 6
    2 years ago

    Dropbox version 358.2.4

    Android version 12

    yes it works , but the reason for not uploading via mobiledata is just for saving the mobiledata

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for checking that, Anders W..

       

      I understand what you're saying about the mobile data.

       

      Since the files are getting uploaded while on mobile data, but not on WiFi, you might need to reach out to your internet service provider directly to investigate further.

       

      There might be a setting on your connection of router that's blocking the uploads.

       

      Have you tried a different WiFi connection, to see if you're having the same issue?

      • Anders W.'s avatar
        Anders W.
        Helpful | Level 6
        2 years ago

        Hi
        Just to be clear uploading stops to work every time I switch off mobile network even though I have robust WIFI and tested several different  WIFI networks and locations.
        So the app shows "you are offline , connect to WIFI...... " 

        I have rely good understanding and knowledge in networks as I work as network/firewall technician.

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