Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Anders W.'s avatar
Anders W.
Helpful | Level 6
2 years ago

Issue uploading photos with Camera Uploads from Android via WiFi

I have camera upload turned on only via WIFI(use mobiledata is off) the app says I´m offline. I can can reach my photos via the app open and browse via WIFI so that works. so know the strange...
Android
Camera uploads
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for checking that, Anders W..

 

I understand what you're saying about the mobile data.

 

Since the files are getting uploaded while on mobile data, but not on WiFi, you might need to reach out to your internet service provider directly to investigate further.

 

There might be a setting on your connection of router that's blocking the uploads.

 

Have you tried a different WiFi connection, to see if you're having the same issue?

Anders W.'s avatar
Anders W.
Helpful | Level 6
2 years ago

Hi
Just to be clear uploading stops to work every time I switch off mobile network even though I have robust WIFI and tested several different  WIFI networks and locations.
So the app shows "you are offline , connect to WIFI...... " 

I have rely good understanding and knowledge in networks as I work as network/firewall technician.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Anders W..

     

    If you haven't already, can you uninstall the app, restart the device and then reinstall it, to see if that helps?

    • martijnros's avatar
      martijnros
      Explorer | Level 3
      2 years ago

      Hi, I ran into the same problem as described by user Anders W.

      Reinstalling does not solve the issue.

      Also I have a perfect WIFI connection.

       

      As it seems, the problem is that the Dropbox Android App does not recognize that WIFI is actually WIFI. Proof of this assumption: when I turn OFF my mobile data and turn ON 'upload over mobile data', the syncing over WIFI just works fine. 

      Problem remains that I cannot leave my house with this setting as syncing would consume all my mobile data if I would keep 'upload over mobile data' turned ON.

      Please advise what to do.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        This is indeed very strange, martijnros.

         

        If you turn off the 'upload over mobile data' option and connect to a different WiFi, what do you see?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!