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Stannis33's avatar
Stannis33
New member | Level 2
3 years ago
Solved

Issues with online only files/folders

I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and si...
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  • Stannis33's avatar
    Stannis33
    3 years ago

    In what I can only describe as "typical fashion", the point at which I ran out of ideas and asked for help.....both aspects started working. Sigh.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey TriciaTea, sorry to jump in here, but if you're still having issues with this after rebooting your computer, could you share some additional information so that we can assist further? 

Maureen A.'s avatar
Maureen A.
New member | Level 2
3 years ago

I'm having an issue quite similar. To free up desktop space, I made everything online-only.  However,  it seems to have kept only zip files; they can't be opened.  Likewise, those few folders (3 out of many more) that show in Quick Access on my pc has a popup "Location is not available".   I have logged out online, and logged back in.

 

How do I get all the files showing, regardless of whether they are online-only or not?

 

I've already reset the router and rebooted.  Is the next step to delete dropbox and redownload?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Maureen A., thanks for the nudge here and sorry to see you're having trouble.

     

    Just to confirm that I understood correctly, do you mean that you switched your files to online-only, but only your zip files got switched and the rest remained available offline?

     

    Are you getting some kind of error message when you try to open those?

     

    Can you also send us a screenshot of the 'location' error message?

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