Forum Discussion

thoba's avatar
thoba
New member | Level 2
2 years ago

I've lost my updates after relinking the Dropbox app

My device stopped syncing recently and to fix this I was told to unlink and relink the device to fix the issue, i did and it work but i now seem to have lost a lot of work done (over a month) on my Dropbox. It seems when I relinked, it restored to the state it was in when the last syncing was successful before the unlinking. How can i recover the lost work done? 

desktop
sync

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey thoba, I’m sorry to hear about this. 

     

    Just to clarify, have you checked www.dropbox.com, especially your Events page, and these updates never synced online? 

     

    What’s the current syncing status of your Dropbox app? 

     

    Let me know, and we’ll go from there.

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