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jlo-nyc's avatar
jlo-nyc
New member | Level 1
12 months ago

I've set my iOS camera uploads to add only new photos, but it's trying to re-upload everything.

I went from a iPhone 11 to a iPhone 16 Pro a few months ago. I backed up photos to Dropbox before I moved everything to the new phone. Had issues with the new phone and Apple had me do a full factory reset, and then I was only able to download certain (minimal) apps from my cloud, to prevent the new phone from picking up anything old that might have caused the issues. This shouldn't affect my Dropbox app, since that is a separate cloud. But now when I back up photos, it is scanning my ENTIRE library of photos, which is many years worth, it seems, and it seems to want to download all of these photos, most of which are already in my Dropbox. I went to settings to see if selecting "Back up/New photos only" would solve this issue, but it only identifies new photos as of today, not the past couple of months since I got this phone. But then I looked at what's in my Camera Uploads folder, and there are photos from as recent as early December, but not current. With my old phone, Dropbox would only grab the new photos since last upload. So what am I doing wrong here?

Camera uploads
sync

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional info, jlo-nyc.

    It might have to do with the fact that even though the photos are old, this is a new phone, so it needs to scan them.

    Have you tried to delete the Dropbox app, restart the device and then reinstall it, to see if it helps?

  • jlo-nyc's avatar
    jlo-nyc
    New member | Level 1
    11 months ago

    I haven't tried that, but when I had to factory reset the new phone, because something was causing other issues, I had to download most apps as new, so this current app was technically a new download and install. Does that make sense?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    It does make sense, jlo-nyc.

    Can you open the Dropbox app, tap on "account" and then on the gear icon, to find the version of the app that you're using, please?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the clarification jlo-nyc 

    Could you also send us a screenshot of the screen you get stuck on so that we can have a visual too? 

  • jlo-nyc's avatar
    jlo-nyc
    New member | Level 1
    11 months ago

    This is where it ultimately got stuck though 

  • jlo-nyc's avatar
    jlo-nyc
    New member | Level 1
    11 months ago

    seems the files are too large for upload here, how can I do this?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Are you getting any particular error when trying to upload your screenshot here jlo-nyc? 

  • jlo-nyc's avatar
    jlo-nyc
    New member | Level 1
    11 months ago

    Yes - it said the files were too large. 

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