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jevz's avatar
jevz
New member | Level 2
6 months ago
Solved

I need to rest my Camera Uploads and re-upload my photos

Hi, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that?

Camera uploads
Mobile
  • Rich's avatar
    Rich
    6 months ago
    jevz wrote:

    Hi, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that?

    There's no option to do that yourself, but Support can do it for you. If you have the ability to contact Support (paid account), you can do so from the Support page. Otherwise a Dropboxer here may be able to open a ticket on your behalf when they see this thread on Monday.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    jevz wrote:

    Hi, I need to reset the camera upload on my iPhone so that dropbox will sync the entire photo library again. How can I do that?

    There's no option to do that yourself, but Support can do it for you. If you have the ability to contact Support (paid account), you can do so from the Support page. Otherwise a Dropboxer here may be able to open a ticket on your behalf when they see this thread on Monday.

  • jevz's avatar
    jevz
    New member | Level 2
    6 months ago

    thanks Rich. I have raised a ticket with support

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi jevz​ , welcome to the Dropbox Community 🤗. I wanted to check in and see if everything is working smoothly now and if your photos have fully resynced 📸✨. 

    If you need any further help or have questions, feel free to reach out - we’re here to support you!

    Looking forward to hearing from you,

    T 😸 (Dropbox Community Manager)

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