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Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
8 years ago
Solved

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
sync
  • Frank_S's avatar
    Frank_S
    8 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey jhumn - Welcome to our Community!

 

I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this? 

 

Thanks!

jhumn's avatar
jhumn
Explorer | Level 4
8 years ago

Here's the screen shot of the error message when I tried to save the Word document. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Apologies for the late response jhumn. Are you still getting this error message? 

    • ronapaul's avatar
      ronapaul
      New member | Level 2
      8 years ago

      Well guys, whatever it is that you did seems to have resolved the problem for me at least.  No problem with PDFs downloading either.

       

      thanks

    • jhumn's avatar
      jhumn
      Explorer | Level 4
      8 years ago

      To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . . 

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago

        Hey there jhumn!

         

        Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?

         

        Another thing you could here would be to clear your browser's cache  and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in. 

         

        Let me know how this goes and we'll take it from there. Thanks in advance!

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