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Just 1 folder not syncing with Files app on iPhone
Hi all... issue here: i have my DB account synced everywhere - mac, PC, iPhone, Ipad. I have one... just 1 single folder I cannot see if I browse my DB account using my Files app on my iPhone. I can ...
Hi, yes, sure.
I just contacted tech support @ DB and they told me to (quote):
1) Clear the cache on your Dropbox app on both your devices.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache”
2) Uninstall the Dropbox App on both of your devices.
3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices.
4) Restart your devices.
5) Download and Install Dropbox
6) Try to sign into your Dropbox accountThant fixed the problem :D
Thanks for the help!
Fiona
Dropbox Staff
Dropbox StaffHmm. :thinking: Very interesting. Thank you so much for the screenshots.
Do you have more than one Dropbox accounts maybe? If you do have multiple accounts, can we make sure you are loged in with the same email/Dropbox account on both mobile devices?
If this doesn't work I will create a ticket and investigate this further for you.
Thank you for checking this for me.
Hi Fiona, no, just 1 single DB account, cbieregel@gmail.com, the same account I'm logged in with in all devices and all apps (i.e. Files app and DB mobile app, iPhone and iPad). If you could proceed with the ticket, that'd be great thanks. Thanks a lot for all your support. All the best, Cristoph
- Fiona
No worries. We will figure this out together.
You got mail! :envelope:
OK, thanks.
Just saw it and confirmed my email address. I guess we'll continue from there. Thanks a lot for your help, I appreciate it.
Cheers,
Cristoph
Hi, yes, sure.
I just contacted tech support @ DB and they told me to (quote):
1) Clear the cache on your Dropbox app on both your devices.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache”
2) Uninstall the Dropbox App on both of your devices.
3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices.
4) Restart your devices.
5) Download and Install Dropbox
6) Try to sign into your Dropbox accountThant fixed the problem :D
Thanks for the help!
