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cbieregel's avatar
cbieregel
Helpful | Level 6
7 years ago
Solved

Just 1 folder not syncing with Files app on iPhone

Hi all... issue here: i have my DB account synced everywhere - mac, PC, iPhone, Ipad. I have one... just 1 single folder I cannot see if I browse my DB account using my Files app on my iPhone. I can ...
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  • cbieregel's avatar
    cbieregel
    7 years ago

    Hi, yes, sure.

    I just contacted tech support @ DB and they told me to (quote):

    1) Clear the cache on your Dropbox app on both your devices.
    To clear your cache, please follow the steps listed below:
    - Navigate to the “Account” tab
    - Tap the gear icon in the upper-left corner of the screen
    - Scroll to the bottom of the screen
    - Select “Clear Cache”
    2) Uninstall the Dropbox App on both of your devices. 
    3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices. 
    4) Restart your devices. 
    5) Download and Install Dropbox
    6) Try to sign into your Dropbox account

     

    Thant fixed the problem :D

     

    Thanks for the help!

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

No worries. We will figure this out together. 

You got mail! :envelope:

cbieregel's avatar
cbieregel
Helpful | Level 6
7 years ago

OK, thanks.

Just saw it and confirmed my email address. I guess we'll continue from there. Thanks a lot for your help, I appreciate it.

Cheers,

Cristoph

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there cbieregel, 

    I just wanted to check back with you and see if you were able to resolve your concern in the end. 

    If you were, could you please let us know what steps you followed?

    Thanks in advance!

  • cbieregel's avatar
    cbieregel
    Helpful | Level 6
    7 years ago

    Hi, yes, sure.

    I just contacted tech support @ DB and they told me to (quote):

    1) Clear the cache on your Dropbox app on both your devices.
    To clear your cache, please follow the steps listed below:
    - Navigate to the “Account” tab
    - Tap the gear icon in the upper-left corner of the screen
    - Scroll to the bottom of the screen
    - Select “Clear Cache”
    2) Uninstall the Dropbox App on both of your devices. 
    3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices. 
    4) Restart your devices. 
    5) Download and Install Dropbox
    6) Try to sign into your Dropbox account

     

    Thant fixed the problem :D

     

    Thanks for the help!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for letting us know, cbieregel! :innocent:

    Give us a shout if you have any other questions and, in the meantime, I hope you have a wonderful day ahead!

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