Forum Discussion

cbieregel's avatar
cbieregel
Helpful | Level 6
7 years ago
Solved

Just 1 folder not syncing with Files app on iPhone

Hi all... issue here: i have my DB account synced everywhere - mac, PC, iPhone, Ipad. I have one... just 1 single folder I cannot see if I browse my DB account using my Files app on my iPhone. I can ...
Mobile
Share
  • cbieregel's avatar
    cbieregel
    7 years ago

    Hi, yes, sure.

    I just contacted tech support @ DB and they told me to (quote):

    1) Clear the cache on your Dropbox app on both your devices.
    To clear your cache, please follow the steps listed below:
    - Navigate to the “Account” tab
    - Tap the gear icon in the upper-left corner of the screen
    - Scroll to the bottom of the screen
    - Select “Clear Cache”
    2) Uninstall the Dropbox App on both of your devices. 
    3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices. 
    4) Restart your devices. 
    5) Download and Install Dropbox
    6) Try to sign into your Dropbox account

     

    Thant fixed the problem :D

     

    Thanks for the help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there cbieregel, 

I just wanted to check back with you and see if you were able to resolve your concern in the end. 

If you were, could you please let us know what steps you followed?

Thanks in advance!

cbieregel's avatar
cbieregel
Helpful | Level 6
7 years ago

Hi, yes, sure.

I just contacted tech support @ DB and they told me to (quote):

1) Clear the cache on your Dropbox app on both your devices.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache”
2) Uninstall the Dropbox App on both of your devices. 
3) Go to https://www.dropbox.com/account/security and using the "X" on the right side, please remove all devices. 
4) Restart your devices. 
5) Download and Install Dropbox
6) Try to sign into your Dropbox account

 

Thant fixed the problem :D

 

Thanks for the help!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for letting us know, cbieregel! :innocent:

    Give us a shout if you have any other questions and, in the meantime, I hope you have a wonderful day ahead!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!