Forum Discussion

MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
3 years ago

Large files will not download

I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload.   I select the folder to be available offline, files do not dow...
desktop
Mac
sync
MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
3 years ago

Yes, but I feel like this is just kicking the can down the road. I've updated multiple things and the only persistent feature is that it doesn't work.

 

-M

MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
3 years ago

I don't know if it's working or not. But it seems like the same behavior, it kinda looks like it might be downloading. See the status in finder, but I don't see it in activity.

 

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there,

     

    We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

     

    Thank you!

  • MikeHenderson's avatar
    MikeHenderson
    Explorer | Level 4
    3 years ago

    I already have a ticket open with tech support.

     

    -M

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for letting us know. We'll ask our team to look into this ticket. 

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