Forum Discussion

raymyrtle's avatar
raymyrtle
Explorer | Level 3
3 years ago

Link to external drive, then link to laptop broken on Dropbox backup plan

I'm on the Dropbox Backup plan allowing me unlimited backup of my laptop and 1 external hard drive. The whole process has been bumpy to say the least, but the most recently problems have escalated:...
Computer Backup
desktop
Dropbox Backup
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi raymyrtle, I’m sorry to hear about this. Let’s take a look.

 

Can you clarify what happened the first time, when your external drive backup stopped working? Was the external drive suddenly disconnected for any reason, for example, while Dropbox was syncing?

 

Besides that, and in regards to your computer backup, what happened right before it stopped working on your Mac device? 

 

Did you click on the “Save” button showing on your second screenshot, and nothing was uploaded after that?

 

Keep me in the loop.

  • raymyrtle's avatar
    raymyrtle
    Explorer | Level 3
    3 years ago

    Hello Nancy:

      I think the problem with my Mac's back up started when wanted to have drop box prioritize the back up of my external hard drive, and clicked a blue button that said something like 'stop backing up'.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for that, raymyrtle! What happens if you click on the “Save” button that’s showing in your second screenshot? I’d like to check if the Dropbox app starts backing up your computer files again, or if nothing at all happens.

      • raymyrtle's avatar
        raymyrtle
        Explorer | Level 3
        3 years ago

        Hi Nancy:

         Life's busy before Christmas, but I appreciate your helping me.

        I've tried to re-select my Mac for backup, Here are some screen shots:

         

         

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