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magaelfa's avatar
magaelfa
Explorer | Level 3
3 years ago

Lost files after trying to upload them to my Dropbox account

Hello! I usually keep all my stuff on my Dropbox (professional account). I only used to have a folder with some stuff on my hard drive of my old laptop. I bought a new one last month and, to move thi...
File access
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey magaelfa, sorry to hear about this.

 

To add these files to your Dropbox, did you basically drag and drop them to your Dropbox folder?

 

Has syncing finished on the Dropbox application?

 

You can see that, by hovering over the Dropbox icon in your system tray/menu bar.

 

Let me know what you find and we'll go from there.

  • magaelfa's avatar
    magaelfa
    Explorer | Level 3
    3 years ago

    Hi Hannah, thanks for your answer. Yes, I dragger and dropped my folders to my Dropbox. Syncing looked complete to me, but now I am doubting it. How can I know that? It was a few weeks ago. Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      What does your Dropbox icon report, when you hover over it, magaelfa?

      • magaelfa's avatar
        magaelfa
        Explorer | Level 3
        2 years ago

        Hi Hannah,

         

        it's green and done now, and I thought it was when I switched off my old laptop, but cannot be sure now...

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