Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

liteheart1's avatar
liteheart1
Explorer | Level 3
3 years ago

MAC desktop, stuck on indexing after upgrade to DB app

I've been using Dropbox for years in rudimentary manner. Yesterday installed desktop app which shows indexing 21,242 files. Using Monterey 12.6.1 and chip is Apple M1. After install of DB app v172.4....
desktop
sync
emf2718's avatar
emf2718
Helpful | Level 6
3 years ago

Edit:  Never mind.  I've been fighting this for three days, and 10 minutes after I post this question Dropbox just decides to start syncing correctly.  (Ain't that how it works...)  Consider this solved and ignore.

 

My account is a Dropbox Pro account.  Desktop sync works fine on all Windows devices, but a problem exists on my Mac-and just my Mac.

 

After a fresh re-install of Mac OS X Big Sur 11.7.6 and the Dropbox client, it is able to log into my account, but immediately gets stuck on "Indexing..." even with no files synced yet.  I have waited for over 8 hours to make sure it isn't just a long-running task.  I am only trying to sync about 2 GB worth of data.

 

What I have tried:

  • Reinstall Dropbox itself (multiple times)
  • Sign out and back into the client app (multiple times)
  • Given full disk access to Dropbox in System Preferences

I am running the latest Dropbox, version 173.4.6706.  Dropbox is NOT located in the /Library/Cloud Storage folder.

 

Is this a just me problem, or is this widespread?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!