Forum Discussion

MrRichie's avatar
MrRichie
Explorer | Level 3
2 years ago

Mac OS - Files are unable to sync according to the desktop app

I am getting the sync issues message with macos.  When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to t...
desktop
Mac
sync
MrRichie's avatar
MrRichie
Explorer | Level 3
2 years ago

Hey Jay, 

I an not able find them on the local machine. They are on my online and viewable via the browser.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MrRichie, let me jump in here too!

 

Also, what’s the OS version of your computer, as well as the Dropbox app version?

 

If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

  • MrRichie's avatar
    MrRichie
    Explorer | Level 3
    2 years ago

    I'm on Sonoma 14.5
    Dropbox v 203.4.4857

    This has been an issue for a few months, but Its only that it has bugged me enough to find a solution. 

    The files are not hidden files.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey MrRichie!

       

      It might sound trivial, but have you tried signing out of the app and then back in?

       

      If you locate these files online, and rename it does that work? 

      • MrRichie's avatar
        MrRichie
        Explorer | Level 3
        2 years ago

        I have signed out of the app and signed backed in. 

        That was 24 hours ago now and it is still "indexing....". 

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