Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MattFoster's avatar
MattFoster
Helpful | Level 5
2 years ago

Mac OS - Files switching to online-only despite settings

Mac OS Sonoma 14.3 on a MacBook Pro M1. I have the DropBox preference Sync > New file defaults set to Available Offline - yet a lot of files are shifting to Online? This happens even when setting ...
desktop
Mac
Organize
MattFoster's avatar
MattFoster
Helpful | Level 5
2 years ago

Hi Hannah

Thank you for the post.

I should have mentioned that this is happening even with files or folders that I manually switch to available offline.

For example, I have a current project in Pro Tools that I stop working on at the end of the day. Come in to my studio the next morning, go to open the session and it won't because the files have been switched to Offline.

I manually switch to Offline, continuing working. The following morning the files are again Offline.

Thanks!

Matt


Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Matt! Sorry for jumping in.

 

Can you send me a screenshot of the syncing icons you see when making your files available offline, and one more showing the syncing icons you see the next morning (even if you don’t see any icons at all)?

 

I’d like to have a visual and go from there.

  • ginodimeo's avatar
    ginodimeo
    Helpful | Level 7
    2 years ago

    Dropbox for Mac has been infuriating since Ventura in so many ways and none of them ever get fixed. I'm getting to the end of my tether with it.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!