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MacOS Beta: Stuck on Indexing after switch
Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I...
Hi Megan ,
Thanks !
The syncing status says indexing and the progress bar shows that it's only just started.. it's been stuck on 286,533 files for 12+ hours
The version i'm on is 172.3.7467 which is the up-to-date version as far as I can tell..
It's been stuck like this for 12-14 hours and connected to working internet for that time..the sync history and activity has'nt changed and is showing filed i edited 16 hours ago before I initiated the move.
I'm on MacOS 12.6.4
Thanks
Chris
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThank you so much for all of your info Chris_Hope!
Could you follow the steps that I provided about a similar issue, in this thread, and let me know if this changes things at all?
Hi Megan,
I went through the suggestions and as part of this process uninstalled and re-installed dropbox - Now dropbox won't start. I have checked the permissions are set properly in system preferences I have rebooted and still it will not start. It times out and gives me an error message and some info for support..what to try now ?
Thanks
Chris
- Walter
Hey Chris_Hope, sorry to jump in here, but could you click on the blue hyperlink in your error message and send us the full error log so that we can have a better look?
Hi Walter ,
No problem, here you go..
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: fcfc0543-42fc-540f-95a8-54040dc3ec29
pid: 1162
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='HOPESTAR', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chris Hope', pw_dir='/Users/HOPESTAR', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='HOPESTAR', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chris Hope', pw_dir='/Users/HOPESTAR', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HOPESTARadmin', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HOPESTARadmin', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/HOPESTAR'
appdata: '/Users/HOPESTAR/.dropbox/instance1'
real_path='/Users/HOPESTAR/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/HOPESTAR/Library/CloudStorage/Dropbox'
real_path='/Users/HOPESTAR/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/dj/91kmxp397vxbssxgvjbmglvw0000gn/T'
real_path='/private/var/folders/dj/91kmxp397vxbssxgvjbmglvw0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/902f6922-0439-4725-b53d-c275319be4ca." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/902f6922-0439-4725-b53d-c275319be4ca.}
