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bluecrab347's avatar
bluecrab347
Explorer | Level 4
2 years ago

macOS desktop app stuck syncing 32 files

As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone...
desktop
Mac
sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If it says you are syncing 32 files then there are 32 files waiting to sync - my guess is the ones you are missing. 

 

Have you tried a restart of Dropbox? Computer? 

  • bluecrab347's avatar
    bluecrab347
    Explorer | Level 4
    2 years ago
    Yes, I’ve restarted the Mac & I assume that downloading a new Dropbox copy qualifies as restarting it. I’m unsure how to restart it in any other way.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      When you open Dropbox on your machine (the actual folder via Finder) can you see any folders which have the syncing icon on them? If so drag them out of Dropbox to the desktop, let it sync to white box and then replace, that often helps.

      • bluecrab347's avatar
        bluecrab347
        Explorer | Level 4
        2 years ago

        Thank you, Mark, but that seems to make no difference, I still see the cloud icon adjacent to the files in the Dropbox folder on my MacBook after that process. The updated file still fails to appear on the Dropbox web page and on my iPhone.  Still unsure how to make Dropbox start.

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