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macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone...
Mark
Super User II
Super User IIWhen you open Dropbox on your machine (the actual folder via Finder) can you see any folders which have the syncing icon on them? If so drag them out of Dropbox to the desktop, let it sync to white box and then replace, that often helps.
Thank you, Mark, but that seems to make no difference, I still see the cloud icon adjacent to the files in the Dropbox folder on my MacBook after that process. The updated file still fails to appear on the Dropbox web page and on my iPhone. Still unsure how to make Dropbox start.
- Nancy
Dropbox Community Moderator
bluecrab347, can you clarify what you meant above by âdownloading a new Dropbox copyâ? Were you referring to downloading the latest Dropbox app version?
Also, can you send me a screenshot of how these files appear within your local Dropbox folder?
Finally, to restart the Dropbox app, please click on the Dropbox icon in your menu bar, go to your initials/profile picture > Quit Dropbox. To relaunch the Dropbox app, youâll need to open your Finder > Applications folder, and double click on it.
Hi Nancy; yes, I was referring to downloading the latest Dropbox app version. I have now tried quitting the Dropbox app, as you have suggested, and relaunching it, but with no change to my files. They still haven't been uploaded to my iPhone or the Dropbox site. This screenshot was taken after that last action.
- Megan
Hi bluecrab347, can you also send me a screenshot of the app's exact syncing status, in order for me to have visual please?
