Forum Discussion

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

macOS on File Provider - Identify non-supported files

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox f...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NWKent, thanks for bringing this to our attention.

 

Could you attach a screenshot showing where you're seeing this message about the unsupported file types?

 

This will help me to assist further!

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

Standard Dropbox message by the looks of it.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have anything in this article (such as an iPhoto library or certain file types) which could be affecting the move to File Provider?

    • NWKent's avatar
      NWKent
      Helpful | Level 5
      3 years ago

      Hi

      I do not have any files identified in that link.

      Cheers

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi NWKent, can I send you an email in order for us to have a closer look into this? 

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