Forum Discussion

NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

macOS on File Provider - Identify non-supported files

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox f...
desktop
Mac
sync
NWKent's avatar
NWKent
Helpful | Level 5
3 years ago

Hi

1 - I cannot answer as Dropbox did not provide me a way of doing that (not sure even they know that);

2 - I am on 13.4.1 and old Dropbox that I have gone back to appears to be working fine.

Cheers

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
3 years ago

Thanks, so I went ahead and updated one of the Macs from 12.6 to 13.5 and all went smoothly as far as I could tell with Dropbox, and interestingly I am now getting a notice that the File Provider update is available, and am no longer getting the message that there are incompatible files in my Dropbox.

 

This seems odd since I didn't move any files out of my Dropbox, and from what I've read the File Provider update should have worked with 12.6 also.

 

But anyway, that's where I am.  I think I'll hold off for now on doing the File Provider upgrade, cause, well, i can only handle change in small increments, and my main goal was to get my Macs onto the current OS, so gonna just be sure this is all working as it was before I attempt then next step.

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