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Forum Discussion
coonrodc
2 years agoExplorer | Level 3
"Make available offline" is not working for me.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
Jay
2 years agoDropbox Staff
Hi coonrodc, thanks for bringing this to our attention.
Could you check the bandwidth in the app to see if this could be affecting the speed at which the files download to your machine?
This will help me to assist further!
- coonrodc2 years agoExplorer | Level 3
The download bandwidth is "don't limit" and the upload is "limit automatically"
- Nancy2 years agoDropbox Staff
Thanks for checking, coonrodc!
Can you let me know what’s the current syncing status and app version of your desktop app?
When exactly did you start noticing this issue? Is this something that started happening after an update, for example?
Also, do you happen to have more than 300k Dropbox files currently synced locally to your computer? You can check this by going to your local Dropbox folder’s properties.
- coonrodc2 years agoExplorer | Level 3
Thank you. I am not sure I understand your questions, but I will answer as best i can. I do not know the app version. Where can I find that? I presume it is the current version. I dont know why it would not be. The app indicates it is "sincing" but the number of files sincing just keeps growing. In the past, the number of files sincing would drop to zero fairly quickly. I dont know the exact time the problem started, but I first noticed it about a week or so ago. Initially I thought it was just some temporary problem that would solve itself, but that has not occurred. I am not aware of any particular update at that time, but I cannot rule it out. There are 441,443 files in the Dropbox folder. The app indicates they occupy 3.8 TB of my available 4.0 TB. The app indicates 11,671 files are sincing, but, as i explained above, there does not appear to be much progress in reducing that number. Thanks for your help.
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