Forum Discussion

tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2

Hi Guys,   spending so many hours now to fix things, and reading online to find a solution, but no luck.   I don't  know what you dropbox guys chnaged ot wherever the problem is.   All mu...
desktop
Mac
sync
tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

I already did this before.

I did download the latest version, it updated, and then I restarted the computer.

 

Same same 😞

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey tbhhde - sorry to jump in here, but could you send us a screenshot of what's troubling you and another one of the Dropbox desktop app's status and version as shown in your menu bar at the moment? 

  • tbhhde's avatar
    tbhhde
    Explorer | Level 4
    3 years ago

    Hi Walter,

     

    I am currently downloading my files, which you can see in the status.

     

    Once done I will check all again.

     

    But these files where never meant to be online only...always offline, with a backup online.

    I wonder how dropbox can change that without my permission? Maybe it does it automatically when the drive is pretty full? But even then it should ask me, no?

     

    Thanks
    Toby

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey tbhhde, you mentioned in your previous post that you have issues changing your files from online-only to available offline.

       

      Let me know if this is still an issue.

       

      As for your syncing preferences, could you check the app, under the Sync tab and let me know what settings you have enabled there?

       

      In any case, we can't see why they became online-only, since we don't have that jurisdiction, but you can let us know if this happens again. 

      • tbhhde's avatar
        tbhhde
        Explorer | Level 4
        3 years ago

        Dear Megan,

         

        I am still testing (huge database of 330 GB).

         

        But here you can see the music backups...in the app it is marked to be offline available as well, but it isn't !

        Pls see screenshots attached.

         

        Thanks
        Toby

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!