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Forum Discussion
Manage hard drive space and selective sync aren't working; my files are still offline.
I have 2TB of Dropbox for my Photo Albums (and have had for many years).
All folders were synchronised to my laptop but a mix of online and offline.
My laptop has circa 1TB free.
Last mon...
Just tried again with 'Manage Hard Drive Space'.
Selected the top six largest files.
Clicked "Move to Online Only" and got a black banner message "Success! You saved 3.65GB of hard drive space."
No Hard Drive space was freed and on the blue bar at the top of the dialogue box and when I check the files are still on the drive locally.
Close 'Manage Hard Drive Space'.
Reopen 'Manage Hard Drive Space' and black banner says; "Your files have been updated." and the files I moved to online only just now are back on the list.
This has been happening since November.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey daniel blueyonder, thanks for all this info.
It's definitely a strange issue.
Can you let us know what your exact Windows version is?
Also, have you reached out to our support team about this at all?
I got the IT lads at work to have a look and they spent some time researching and trying all manner of work arounds and solutions - installing and reinstalling changing settings. Apparently lots and lots of people have the same problem and it has never been resolved for anyone (lots of threads like mine left open).
I am therefore in the process of migrating to OneDrive which works perfectly and I didn't know I had.
I have cancelled my auto-renew for Dropbox.
