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Make Available Offline Not Working on Mobile App
I keep Offline Versions of several files on my IPhone and IPad.
Recently, many of them disappeared and when I go to “Make Available Offline”, the toggle swipes itself back to OFF within a couple of seconds (almost like it’s not accepting the command)
The file itself opens, but I am unable to download it for offline use on both my IPad and my IPhone.
- Hey Jay,
I am on a Dropbox Basic Plan (3 devices).
Another note to add is the Make Available feature wasn’t working in just one folder whose name is changed recently.
However, I went back to the main page in Dropbox and once the folder “updated” there, the Make Available Offline feature is working fine!
5 Replies
- Jay
Dropbox Community Moderator
Hi skadri, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
This will remove your current offline files, so you'd need to re-enable them again afterwards.Keep me updated with any progress!
- Hey Jay,
I am on a Dropbox Basic Plan (3 devices).
Another note to add is the Make Available feature wasn’t working in just one folder whose name is changed recently.
However, I went back to the main page in Dropbox and once the folder “updated” there, the Make Available Offline feature is working fine! - Hannah I tried that and it didn’t work.
However, as mentioned above, just letting the folder “reupload” after the name change fixed the problem.
