Missing files and photos after adding them to Dropbox and syncing to a new laptop

Hi,

When I look at my old device, all files are gone.

The dropbox app says the files are up to date.

The files are visible on the dropbox site.

When both laptops are on, photos continue to be 'added' one at a time.  Slowly.

Hi JaneLH, are you certain the the files were all uploaded from the old device? Is the Dropbox desktop application showing up as up to date?

Are the files visible on the Dropbox site directly?

Hi Hannah,

When I started up my new hp laptop I was intending to move everything manually, bit by bit.  But there was a prompt on the new laptop recommending dropbox and thought I would give it a try.  I don't remember the exact steps, but it seemed fairly easy.

It looks like all the files are uploaded to dropbox but some of my photos are missing - even from the 'dropbox move' folder.

The dropbox icon on the new laptop says my 'files are up to date', but will randomly start saying photos have been added.

Help would be appreciated - I am especially worried about my photos.

Thanks.

Hey JaneLH, thanks for joining our Community!

Can you please guide me through the steps you followed for this?

How did you add your files to your Dropbox account?

And do you see that they're fully uploaded, when you look at your account online?

Keep me posted and we'll go from there.