Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

89jaka's avatar
89jaka
New member | Level 2
11 months ago

Missing files from a folder and the folder history is empty

Hello, in had some important files in a folder those files are not in the folder. Also the folder history is empty, what to do? Kind regards, Jaka
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi there 89jaka - sorry to hear about your missing files.

How long has it been since you last saw them on the website? Were they in a shared folder perhaps? 

If you made sure you're logged into the correct account, can you have a look at your events page and let us know what you find?

This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. 

Let us know what you find and we'll take it from there, Jaka. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!