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FredKoch's avatar
FredKoch
Explorer | Level 4
1 month ago

Dropbox indexing freezes on my machine

Operating System/Browser (if using the web)
Window 11 currently uptodate
Dropbox App Version (if using the app)
239.4.8301
Syncing Status
frozen

Question or Issue

 

I've had this issue for months now anytime the computer it turned off or goes to sleep. Dropbox is not available on the computer when indexing freezes.  The only way to access dropbox is on the web.  Hovering over the dropbox icon just shows the version number 239.4.8301 and indexing 1,391 files with nothing changing even after hours.  No option to open dropbox and nothing happens when clicking on the icon.   I have to force quit dropbox processes, usually 9 of them plus the dropbox service process.  When I run dropbox again if starts all over and sometimes finishes indexing and other times just freezes a some random number of files to index, is not the same number every time.  This was never an issue until several months ago.  I've had a paid dropbox account for years and never had any issues until this issue started.  It keeps new files from syncing across devices since nothing is updated to the web from or to the computer where the indexing has frozen and I have to manually check to see if frozen.  Unfortunately if I can't find a fix, I'll have to look for other options.  At this point I never know if the files are current in dropbox or not.

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi FredKoch​, thanks for bringing this to our attention.

    I can understand your frustration regarding the Dropbox desktop application freezing when it comes to indexing files.

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

    Keep me updated with any progress!

  • FredKoch's avatar
    FredKoch
    Explorer | Level 4
    1 month ago

    Thanks for the info.  It allowed Dropbox to work correctly immediately after reinstalling and after the 1st shutdown.  Now to see if it holds.  I had removed and reinstalled in the past but that did not last long before the issue returned.  hopefully this approach will last longer.

  • sharjeelasif42's avatar
    sharjeelasif42
    Explorer | Level 4
    13 days ago

    My Dropbox is behaving similarly and is not even showing how many files are indexing. Can you help me some other solution than this? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    13 days ago

    Hey sharjeelasif42, I see that you also posted here about this and I’ve replied to you. 

    Let me know, once you’ve seen my reply in the other thread.

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