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FredKoch's avatar
FredKoch
Explorer | Level 4
1 month ago

Dropbox indexing freezes on my machine

Operating System/Browser (if using the web) Window 11 currently uptodate Dropbox App Version (if using the app) 239.4.8301 Syncing Status frozen Question or Issue   I've had this issue for mo...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi FredKoch​, thanks for bringing this to our attention.

I can understand your frustration regarding the Dropbox desktop application freezing when it comes to indexing files.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Keep me updated with any progress!

  • FredKoch's avatar
    FredKoch
    Explorer | Level 4
    1 month ago

    Thanks for the info.  It allowed Dropbox to work correctly immediately after reinstalling and after the 1st shutdown.  Now to see if it holds.  I had removed and reinstalled in the past but that did not last long before the issue returned.  hopefully this approach will last longer.

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