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89jaka's avatar
89jaka
New member | Level 2
11 months ago

Missing files from a folder and the folder history is empty

Hello, in had some important files in a folder those files are not in the folder. Also the folder history is empty, what to do? Kind regards, Jaka
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89jaka's avatar
89jaka
New member | Level 2
11 months ago

No thez where not there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi from me as well, Jaka! The files that you are now missing, were they located in a shared folder perhaps? I see Jay asked above, but I don’t think you’ve clarified that (it may help isolate the issue a bit more).

    Other than that, do you have any devices that are currently linked to your Dropbox account (especially the desktop app)? If yes, please have a thorough look through your files there and let me know if you can see something more.

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