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Forum Discussion

alderking's avatar
alderking
Helpful | Level 5
7 years ago
Solved

Missing finder Smart Sync icons

This morning for some reason all the Smart Sync icons in finder windows have disappeared. Syncing is still functional, but the icons are gone. I've restarted, re-installed the app, toggled "enable Fi...
desktop
sync
  • Creative Soul's avatar
    Creative Soul
    5 years ago

    Okay I just relaunched the Finder and all my icons appeared again. I don't think the issue is DropBox... the issue is with Finder.  Sometimes toggling the view at the top of the window works (icons / list / columns)... it seems as though Finder needs 'refreshing' to see the icons.

alderking's avatar
alderking
Helpful | Level 5
7 years ago

Went through all the steps as instructed -- no change. (There were no extra instances of Dropbox running in Activity Monitor).

To be clear, Dropbox IS syncing -- it just isn't displaying any icons in finder windows, so I don't know what has synced and what hasn't.

Yes, let's please move this to email if you would be so kind.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for confirming this, alderking!

I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

Cheers!

  • jannone's avatar
    jannone
    New member | Level 2
    7 years ago

    I am experiencing the same issue, and have tried the steps in this post and others, including restarting in safe mode and installing only Dropbox to ensure no conflicting apps. Still does not work. Thanks for your help.

    -John

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey John, thanks for trying out some initial troubleshooting steps - awesome work! 
       
      Could you confirm if you also have had a look through the suggestions mentioned here? 
       
      Let me know of any updates!
      • lynmac's avatar
        lynmac
        Collaborator | Level 8
        6 years ago

        The suggested tips on closing down Dropbox and re-starting worked for me.  Thank you!

    • Mamigon's avatar
      Mamigon
      Explorer | Level 3
      4 years ago

      I am having the same issue.  I did all the things listed here, and the sync icons still not showing.  What should I do?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Mamigon, could you clarify exactly what steps you've taken so far? Does this include quitting other apps that use sync icons (such as other cloud providers)?

         

        This will help me to assist further!

  • Creative Soul's avatar
    Creative Soul
    Helpful | Level 6
    5 years ago

    How about sharing the solution with the rest of us? Isn't that the point of a forum? Why only email the solution to the person asking?

    • Creative Soul's avatar
      Creative Soul
      Helpful | Level 6
      5 years ago

      Okay I just relaunched the Finder and all my icons appeared again. I don't think the issue is DropBox... the issue is with Finder.  Sometimes toggling the view at the top of the window works (icons / list / columns)... it seems as though Finder needs 'refreshing' to see the icons.

      • MB-21's avatar
        MB-21
        New member | Level 2
        5 years ago

        That worked perfectly Creative Soul! As soon as I launched force quit I could see the problem with "Dropbox Finder Extension". I just quit that and relaunched finder and all was back to normal. This has been driving me crazy for weeks, I've been having to use the web browser to share links as the options keep disappearing in Finder. Thank you! 

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