Forum Discussion

dr4's avatar
dr4
Helpful | Level 6
3 years ago

mobile upload on iPhone not working since a few days

since a few days the upload on my iPhone 14 Pro Max is not working good, but it only makes problems when i am in "mobile upload" mode.  all is good on every WLAN, but when i switch my location out o...
Camera uploads
Mobile
sync
upload
dr4's avatar
dr4
Helpful | Level 6
3 years ago
i have no restrictions or firewalls in my settings, all worked good a lang time. the problem appeared first time shortly before the last iOS update, then it worked for a short time after the last iOS update very well, now it is the same again, so i posted this discussion for help or advice.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you taken any different types of photos recently, using any kind of filters, including Live Photos?

  • dr4's avatar
    dr4
    Helpful | Level 6
    3 years ago
    i have taken just 9 live photos in july (where i disabled the "live" feature) but they where uploaded without problem as JPGs.
  • dr4's avatar
    dr4
    Helpful | Level 6
    3 years ago

    short update: the problem appears actually on WLAN too: it stuck with one new picture in an endless very long "Sicherung läuft..." and the progress bar is going left to right.  my WLAN is working good, all other apps have no problem, even dropbox is working well besides the upload problem.

     

    update of the update: the picture is now uploaded, but it has taken much longer than usual.

  • dr4's avatar
    dr4
    Helpful | Level 6
    3 years ago
    update: even after the yesterday update, the problem is still there. all pictures are uploaded in WLAN, when i go mobile without WLAN, the system says that 4 pictures are uploading... forever.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, I'd recommend contacting the support team directly for them to investigate this in more detail.

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