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emilyk_SAS's avatar
emilyk_SAS
New member | Level 2
4 months ago

Multiple selective sync conflict folders after a hard drive repair

Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experien...
desktop
Mac
sync
emilyk_SAS's avatar
emilyk_SAS
New member | Level 2
4 months ago

Thank you for getting back to me Hannah.
We did not create any new folders. We uninstalled and reinstalled the dropbox app after the computer told us the dropbox app was corrupt. What is the proper way to do this so it doesnt automatically duplicate folders? Why did it create duplicate folders on its own?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Not a problem, Emily!

    Hmm, did you actually use selective sync to unsync the particular folders before?

    And after reinstalling the Dropbox app, did you choose to sync all your folders to the Dropbox folder, including the ones that were previously unsynced?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey emilyk_SAS! Did you get the chance to check out Hannah’s last reply?

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