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Forum Discussion

RoxanneRB's avatar
RoxanneRB
Explorer | Level 3
3 years ago

My Adobe PDF's are not Syncing with my Team Drop Box

When I upload/save my Adobe PDF's to Drop Box, the other person who accesses the team folder can't see them. Seems that when I checked the Sync, I could not see any of my saved/uploaded PDF's there. ...
sync
RoxanneRB's avatar
RoxanneRB
Explorer | Level 3
3 years ago

I have files in my File Manager/Dropbox that still have the syncing icon on them. Others have a green check mark.

 

I paused syncing yesterday and today I have 2,322 files stuck syncing.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey RoxanneRB, thanks for the additional info.

 

Can you also let us know your computer's OS and version and also the version and sync status of the Dropbox app?

 

To see the version and sync status of Dropbox, you'll need to hover over your Dropbox icon with your mouse.

 

If you could send us a screenshot of that, it would be even better.

  • RoxanneRB's avatar
    RoxanneRB
    Explorer | Level 3
    3 years ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    RoxanneRB, can you also check your Dropbox app's bandwidth (via your app preferences) in case there's any limitation there?

  • RoxanneRB's avatar
    RoxanneRB
    Explorer | Level 3
    3 years ago

    I have he bandwidth on Do Not Limit

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that for us RoxanneRB - much appreciated.

     

    Could you send us a full screenshot of the app's status as shown in your system tray?

     

    Also, can you try clicking on the 'view sync issues' button after clicking on your avatar after you clicked on the app's icon in the system tray? 

  • RoxanneRB's avatar
    RoxanneRB
    Explorer | Level 3
    3 years ago

     

    As you can see it has the syncing logo on it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try clicking on it and then on your account's picture that comes up and try the button I mentioned earlier as well RoxanneRB ?

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