Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
GPet73
4 years agoHelpful | Level 6
My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud
Hi everyone -
have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was located on my Macbook and in Dropbox where it should be. This afternoon, came home from work and I have nothing on my desktop anymore (all files, folders, etc) and my entire My Documents folder are gone from the Macbook but are in Dropbox. Anytime I create a new file on the desktop it disappears into the dropbox cloud. There are sync issues identified, and I can't fix them because Dropbox can't find the files in their original location...not sure what to do or how to fix. I want all the files in both places, not just in the cloud on Dropbox. Any help appreciated. Thanks!
22 Replies
Replies have been turned off for this discussion
- Jay2 years ago
Dropbox Community Moderator
Hi LivT, thanks for the info. I'd recommend replying to the support ticket directly to advise that the information isn't helpful to your issue.
I've also gone ahead and prioritized the ticket to expedite matters on your behalf.
- LivT2 years agoExplorer | Level 3
Hi Jay, I have already done that a few days ago. Thanks
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!